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Cancellation and Refund Policy

Effective Date: [01/03/2025]

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Thank you for shopping with AroRaj. We value your business and want to ensure you are satisfied with your purchase. However, please read our Cancellation and Refund Policy carefully to understand our procedures and conditions.

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1. Cancellation Policy

  • Before Shipping: If you wish to cancel an order, please contact us immediately at [aroraj.store@gmail.com] or [+91 8368308244]. We can only process cancellations if the product has not yet been shipped. Once an order is shipped from our office, it cannot be canceled.

  • After Shipping: Once your product has been shipped, it is no longer eligible for cancellation. Please refer to the Refund Policy for details on returns and refunds.

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2. Refund Policy

  • Non-Refundable Products: Once an order has been shipped from AroRaj's office, products are non-refundable. We do not accept returns or offer refunds for shipped products.
     

  • Damaged or Defective Products: In the rare event that your product arrives damaged or defective, please contact us immediately at [aroraj.store@gmail.com] within [3 days] of receiving your order. We will assess the issue and provide you with instructions on how to return the damaged product for a replacement or store credit, based on the evaluation.
     

3. How to Request a Return for Damaged or Defective Products


If your product is damaged or defective upon delivery, please follow these steps:

  1. Contact our customer service team at [aroraj.store@gmail.com] within [3 days] of receiving the product.
     

  2. Provide your order number, product details, and photographs of the damaged or defective product.
     

  3. After reviewing your case, we will guide you through the return process.


Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your return request. If approved, we will issue a replacement product or store credit, depending on availability and your preference.


4. Exchanges

We do offer exchanges only if product you received is defective. If you receive a defective product, please follow the steps under our Refund Policy to request a replacement or store credit.


5. Refund Processing Time

  • Refunds for eligible returns (damaged or defective products) will be processed once the product has been inspected and confirmed as damaged or defective.
     

  • If approved, refunds will be issued to the original method of payment or, where applicable, store credit will be provided.
     

  • Please allow up to [insert number of days, e.g., 10-15 business days] for processing after the return is received.
     

6. Shipping Fees

Shipping fees are non-refundable, except in cases where we have sent a defective or damaged product. You will be responsible for any return shipping costs unless the return is due to an error on our part (e.g., receiving a defective product).
 

7. Contact Us

If you have any questions or concerns regarding your order, our cancellation, or refund policy, please reach out to our customer support team:

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AroRaj
Email: [aroraj.store@gmail.com]
Phone: [+91 8368308244]
Address: [G-33 Vasant Enclave, Vasant Vihar, New Dehi - 110057]

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